Customer care
 | First and foremost, the EUROGENTEC diagnostic team believes that knowing its customer needs and expectations is essential to the success of any collaboration. Long-term relationships with our customers are built on trust and mutual respect. In dealing with you as customer we operate from following values: |
Quality
We provide the highest quality services and continuously work on maintaining and further improving our quality level.
Respect
We respect you as a customer and operate from the principle that we are partners. We are honest, open and flexible.
Innovation
We expand our services continuously with advanced and innovative technologies.
Service
We are in service to your business and provide timely and adequate answers to all of your questions. We are proactive and responsible in our approach.
A dedicated Key Account Follower acts as your “eyes and ears” in the production plant. Your assigned “EUROGENTEC in-house advocate” monitors the complete production process and is able to provide you with frequent real-time updates during each production run.
Professional support for manufacturers of diagnostic assays
- All projects are handled with complete confidentiality. A confidential disclosure agreement (CDA) is standard and is executed during the initial stages of communication.
- Project-specific details (synthesis scales, chemistry, QC specifications, sequences, regulatory requirements, time frame, patent situation, etc.) are discussed and documented.
- Quality Agreements and/or Supply Agreements are extensions of the manufacturing contract clearly defining EUROGENTEC’s and or partner’s respective obligations.
- Upon request, a pilot run program may be initiated prior to making a final offer.
- EUROGENTEC is registered in the USA as an ASR manufacturer with the FDA under Medical Device Manufacturer registration number 3003830126.